Foundation guideVersion: 2026.0712 min read
Payments and refunds
Connect sales to enabled payment channels and understand transaction, refund, and settlement states without mixing platforms.
Who is this for?Cashier, accountant, finance support
Applies toPayment-enabled businesses
Last reviewed2026-07-15
01
What you will accomplish
- ✓Distinguish FoodTechWallet from LuxPay
- ✓Know the channels enabled for your business
- ✓Read payment state accurately
- ✓Submit a controlled refund request
- ✓Avoid duplicate retries
02
Operating workflow
- 01
Verify amount, branch, and enabled channel
- 02
Initiate once
- 03
Wait for a final or resumable state
- 04
Document the refund reason
- 05
Reconcile the sale and settlement with the owning platform
03
Operating and safety controls
Do not treat a timeout as final failure
Do not retry a charge without idempotency
Refunds must respect owner gates and permissions
05
Get help
Copy this template and send it through your organization’s approved support channel. Do not include customer data, passwords, or verification codes.