ReviewedVersion: 2026.0713 min read
Delivery orders and fulfillment
Receive, assign, track, and resolve delivery exceptions through handoff.
Who is this for?Cashier, kitchen, delivery supervisor, and captain
Applies toDelivery-enabled businesses
Last reviewed2026-07-15
01
What you will accomplish
- ✓Accept a valid order
- ✓Assign the task clearly
- ✓Update states without skipping
- ✓Close a documented exception
02
Operating workflow
- 01
Review address and order
- 02
Confirm acceptance and preparation time
- 03
Prepare and hand off to the captain
- 04
Advance states in sequence
- 05
Confirm delivery or document failure
03
Operating and safety controls
Limit customer data to assigned operators
Do not skip required states
Keep delivery proof under the privacy policy
05
Get help
Copy this template and send it through your organization’s approved support channel. Do not include customer data, passwords, or verification codes.